Privacy Policy


Vincere Hospitality (t/a The Counting House) understands that customers care about the use and storage of their personal information and data and that you rely upon us to act in a careful and sensible manner in this regard.

This privacy policy statement has been created to demonstrate our commitment to the privacy of our customers. By using Vincere Hospitality (t/a The Counting House), our website, our reservations telephone lines and any other Vincere Hospitality (t/a The Counting House) service you are consenting and agreeing to the practices outlined in this statement. Vincere Hospitality (t/a The Counting House) will always handle information in compliance with the Data Protection Act (1998) and the General Data Protection Regulation (GDPR) 2018.

The internet is a global environment and using the internet to collect and process personally identifiable information involves the transmission of data on an international basis. By browsing our website and communicating electronically with us you acknowledge and agree to our processing your personally identifiable information in this way.

Vincere Hospitality (t/a The Counting House) is responsible only for the privacy statement and content of the website. Vincere Hospitality (t/a The Counting House) is not responsible for the privacy practices or the use of cookies on websites that you have accessed this website from or for the non-Vincere Hospitality (t/a The Counting House) sites that you access from this website.

Whilst every effort is made to update the information provided on this website on a regular basis, Vincere Hospitality (t/a The Counting House) makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of information contained on any of the pages comprising the website and shall not be bound in any manner by any information contained on the website or any of the pages comprising the website.

Vincere Hospitality (t/a The Counting House) reserves the right at any time to change or discontinue without notice, any aspect, feature or service offered by way of this website. No opinions, information, data or content contained on the website shall be construed as advice and are offered for information purposes only. Vincere Hospitality (t/a The Counting House) gives no warranties and makes no representations as to the accuracy, completeness or reliability of any such opinions, information, data or content.


There are several ways of making a restaurant booking with us, including the following:
o Over the phone with our team – 01472 693255
o Via email:
o Via online bookings – with a trusted third-party provider, Quandoo
Personal information such as your name, telephone number and email address will be required when making a booking. Please see Quandoo’s privacy policy here:

We would like to send you our latest news and offers that may be of interest to you; however you will only receive these types of marketing communication if you have opted in. You can opt into our mailing list via the following methods:
o Website sign up form
If you decide that you wish to opt out, you can do so by any of the following methods:
o Clicking ‘Unsubscribe’ button included in our emails
o Contact and request to be opted out of future marketing campaigns
o Contact head office via mail and indicate your wish to opt out: FAO Data Controller, Vincere Hospitality, Counting House, 11 Sea View Street, Cleethorpes, NE Lincs, DN35 8EX

10. CCTV
CCTV is installed in public areas of our property for the prevention and detection of crime. Footage is securely stored and is only accessible to authorised personnel. Footage may be shared with authorities if required by law.

Booking data is held in a bookings diary only accessible by key members of staff.
When making a reservation via a third party such as Quandoo, our privacy policy will apply to any personal information shared with us.

We will only keep your personal information for as long as it is necessary to fulfil our service to you, for business or legal purposes, or in accordance with applicable laws.

Your information is disclosed to our employees, agents and representatives on a ‘need to know’ basis and we confirm that all such persons understand the importance of client confidentiality and privacy and are aware of the terms of this privacy policy.

The information and data we collect is important for Vincere Hospitality (t/a The Counting House) and we would not want to share this with anyone else. Unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.

We do disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform any necessary functions on our behalf, but they are bound by our privacy policy and may not use this information for their own purposes.

In the event that Vincere Hospitality (t/a The Counting House) or any part of its business is sold to, or integrated with, another business, Vincere Hospitality (t/a The Counting House) may disclose your personal information to the new owners (and their professional advisers on the transaction) to be used by the new owners. The access of such specified third parties would be limited to the provision of this privacy policy including continuing to provide you with the same services and marketing information services as are currently provided by Vincere Hospitality (t/a The Counting House)

Vincere Hospitality (t/a The Counting House) and its third-party service providers use pixel tags (also known as ‘clear gifs or beacon gifs). Pixel tags are not visible to the user of the website and consist of a few lines of computer coding delivered with the web page. Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide us. Pixel tags are used to:

Track customer response to Vincere Hospitality (t/a The Counting House) website content

Determine your ability to receive HTML-based e-mail messages. Our e-mail service provider includes a pixel tag, referred to as a ‘coded sensor’ in all of the HTML-based messages sent on our behalf. The sensor activates when the e-mail is opened and the flags the e-mail address of the user as one that is capable of receiving HTML-based e-mail messages. This capability helps our service provider to send the e-mail in a format you can read. The sensor does not collect or use any other information. If you cannot receive HTML, you will not receive a functioning sensor.

Enable us to know how many users open an e-mail and allows our service provider to compile aggregated statistics about an e-mail campaign for us.

Allow us to target interactive advertising, enhance customer support and site usability and provide offers and promotions which we believe would be of interest to you.

In the unlikely event of any of the below data breaches occur, Vincere Hospitality (t/a The Counting House) will notify the Information Commissioner’s Office (ICO) without undue delay. If there is a risk to individuals affected, they too will be notified.
o Access by an unauthorised third party
o Deliberate or accidental action (or inaction) by a controller or processor
o Sending personal data to an incorrect recipient
o Computing devices containing personal data being lost or stolen
o Alteration of personal data without permission
o Loss of availability of personal data

If you would like a copy of the personal information we hold about you, please email us at or by writing to us at the following address:

FAO Data Controller,
Vincere Hospitality,
Counting House,
11 Sea View Street,
NE Lincs,
DN35 8EX

We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete. In this regard, we also rely on you to notify us if your information requires updating or deleting. We will respond to requests from you to update or delete your information in an efficient and timely manner, and confirm with you when we have done so.

Should you wish to withdraw your consent to any or all of your personal data in instances where we are required by law to collect this information, you agree and understand that we may not be able to provide or continue providing our products and services.

We regularly review our privacy policy and occasionally make changes so please check back frequently for any updates. This privacy policy was last updated on 15th May 2018.

This is a United Kingdom website and is subject to the laws of England and Wales and any disputes will be decided only by the courts of England and Wales. Vincere Hospitality (t/a The Counting House) will disclose personally identifiable information without your permission when required by law or, in good faith belief, that such action is necessary to investigate or protect against suspected criminal activities to Vincere Hospitality (t/a The Counting House) guests, visitors, associates or property (including this site) or to others.

Vincere Hospitality, reg. no. 09803165 (England)

Registered Office: Vincere Hospitality, c/o Brackenborough Hotel, Cordeaux Corner, Louth, Lincolnshire, LN11 0SZ